Delivery Policy

At Artizan Coffee, we strive to ensure that all orders arrive in excellent condition and on time. Below are our guidelines regarding order verification, shipping damage, and missing items.

Order Verification Upon Delivery

It is your responsibility to verify the quantity and condition of all merchandise upon delivery. Any issues must be reported within 5 business days of receipt.

Damaged Merchandise

• All items are carefully packaged to prevent damage during shipping.

• If your package arrives damaged, do not use the item and contact us immediately at hello@artizancoffee.com or 800-280-2698 so we can begin a claim with the shipping carrier.

• Artizan Coffee will handle the claim process with the shipping provider, but we may require photos of the damaged product and packaging for verification.

• Do not discard the damaged product or packaging until the claims process is completed, as the shipping carrier may require inspection.

Missing Merchandise

• Some orders may arrive in multiple shipments.

• If items appear to be missing, check your shipping confirmation for tracking updates. If an item is confirmed as undelivered, notify us immediately.

• After verification, we will either replace the missing item at no cost or issue a refund, depending on availability.

Defective or Malfunctioning Merchandise

• If any equipment is not working properly or a consumable item arrives expired, contact us within 5 business days for a replacement.

• If the issue occurs after 5 days but within 30 days, please refer to our Return & Refund Policy for warranty and repair options.

• All replaced items will have a new 5-day return window or the remainder of the original return period, whichever is longer.

• We may request documentation of defects (e.g., photos, videos) to assist with troubleshooting before processing a return or replacement.