Return & Refund Policy
Artizan Coffee is committed to providing you with excellent service and helping you find the products that best suit your needs. Included below are our policies which govern shipping damage, exchanges & returns and warranties. If you have any questions on these policies, please don't hesitate to call us toll-free at 800-280-2698.
100% accuracy guarantee
Artizan Coffee is proud to offer a 100% accuracy guarantee. If Artizan Coffee makes a mistake on your order, we will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be processed via our website artizancoffee.com
CONSUMABLES RETURN POLICY: ALL SALES ARE FINAL
Artizan Coffee does not offer exchanges, returns or refunds of any kind on any food products offered for sale on our website or on any third-party marketplace. Due to quality control and food safety issues, we are unable to accept returns or issue refunds on any consumable items including but not limited to whole/ground coffee, pods, and capsules. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands.
ARTIZAN BRAND PRODUCT RETURN POLICY
Artizan Coffee provides our customers with a 30-day satisfaction replacement guarantee on Artizan brand non-consumable products. We agree to replace or refund your product at your discretion providing the product returned is unused and unopened.
COMMERCIAL EQUIPMENT RETURN POLICY
Items should be returned as they were delivered in the original manufacturer's packaging with all parts and accessories. All commercial equipment items should be returned within 30 days of delivery. If you receive a machine and experience issues with it within the first 30 days, we will cover the cost of shipping it back, fix it, and send it back. The warranty does not cover sending out a brand-new machine.
All returned equipment is subject to a minimum 10% restocking fee. Freight and heavy items (ex. espresso machines, large grinders, brewers, etc) have a 20% restocking fee and a $350 flat fee per pallet to cover return freight shipping. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:
10% Restocking Fee: Equipment returned in closed box condition. (The box was never opened)
20% Restocking Fee: Equipment returned in open box condition.
Equipment received beyond the above-noted conditions with any usage or damage is not returnable, and we will contact you to send the equipment back.
All restocking fees will be assessed and applied based on the sole discretion of Artizan Coffee.
Equipment that has been modified or customized is not eligible for return.
If your equipment arrives in new, closed box condition, we will refund your original payment method, less other restocking fees, original shipping & handling costs, and return freight shipping fees for heavy equipment.
Who is responsible for return shipping costs?
Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, DHL, ect.). Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit. For high-value items that weigh less than 150 lbs, we highly recommend using the UPS Store Pack & Ship Guarantee.
DELIVERY POLICY (Within 5 days of delivery)
It is your responsibility to verify the quantity and condition of the merchandise upon delivery. Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any equipment is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer. We strive our best to help troubleshoot any issues with your new machine! Please be ready to provide documentation of the defects to better help us process your return or replacement as well as to assist in the troubleshooting process.
CANCELLATION OF ORDER
You have the right to cancel your order or return non-consumable products that does not suit you within 30 days after receipt of the order. Please call us immediately at 1 (800) 280 2698 or email us at help@artizancoffee.com for order cancellation. Merchandise is defined as commercial equipment or Artizan brand products. Consumable products do not qualify as merchandise.
If your order is canceled after payment has been received, you are subject to a 5% cancelation fee.
If your order was shipped and the tracking number was issued, you are responsible for paying a minimum of 10% restocking fee + all shipping and handling charges to and from the delivery address.
Artizan Coffee will only accept returns of merchandise in its original condition and packaging accompanied by the invoice. When returns are properly completed, Artizan Coffee will reimburse the price of the returned merchandise within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment.
Please send returns to:
Artizan Coffee Co.
Attn: Customer Service - RMA# [You Order Number]
7200 NW 7TH AVE SUITE 1
Miami, FL, 33150
Refunds will be processed within 14 business days after the item has been received in our warehouse.
Return Shipment Cost Coverage Agreement
If you as the consumer exercise your right of cancellation or return, you shall bear the costs of the return shipment. However, Artizan Coffee will bear the costs of the return shipment in all cases when the wrong merchandise was delivered or in cases when a partial order was sent.